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Privacy Policy

This Privacy Statement was last updated on October 1st, 2024.

BARQ Fleet may collect personal information in connection with your activities as a BARQ Fleet Driver or Customer. This Privacy Statement explains how BARQ Fleet ('BARQ Fleet,' 'we,' 'us,' or 'our') handles your personal information when you visit or use the BARQ Fleet Driver app, API, or web pages, www.barqfleet.com (the 'Site' or 'App'), the BARQ Fleet mobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the 'BARQ Fleet Services').

Please review this Privacy Statement carefully. By using the BARQ Fleet Services you consent to the use and sharing of your personal information as described in this Privacy Statement. If you do not agree with these practices, please do not use the BARQ Fleet Services or otherwise provide us with your personal information.

Your access to and use of the BARQ Fleet Services are subject to our Terms and Conditions, which define some of the terms used throughout this Privacy Statement. A separate BARQ Fleet Privacy Statement provides information on how BARQ Fleet collects and uses customers' personal information, including information you provide to BARQ Fleet as a customer through the BARQ Fleet website or mobile application.

Collection of Information

Information You Provide Directly

You may provide information to us when you use the BARQ Fleet Services, including when you sign up to become a BARQ Fleet courier or customer, authorize a background or driving history check, register as a BARQ Fleet courier or customer, participate in direct deposit, contact us with inquiries, or otherwise access or use the BARQ Fleet Services. This information may include your name, email address, phone number, preferred region and city, address, identity card number, driver's license number, vehicle and registration information, insurance information, bank and bank account information, including routing and account numbers, order payment information, including expense reimbursement requests, and other information that may identify you.

Information We Collect Automatically

We may receive and store certain information about you and your device(s) automatically when you access or use the BARQ Fleet Services. This information may include:

  • Information related to the device you use to access the BARQ Fleet Services;
  • The type of web browser and operating system you use to access the BARQ Fleet Services;
  • Your IP address;
  • The domain name of your Internet service provider;
  • Your location (see Location Information section, below);
  • The specific pages you visit, content you view, features you use, and the date and time of your visits to the BARQ Fleet Services;
  • Your search terms, the website you visited before you came to the BARQ Fleet Services, and other clickstream data.

When you participate as a BARQ Fleet courier or customer through the BARQ Fleet Services, we may also receive and store information related to your orders and deliveries, including:

  • Date and time of the sign-up and log-in;
  • Delivery acceptances and declinations and your associated acceptance rate and cancellation rate;
  • The number of dashes and deliveries you make;
  • The date and time of delivery acceptances, declinations, cancellations, pick-ups, and completions;
  • The amount of time to complete a delivery;
  • Order and delivery route information;
  • Payment amounts associated with each delivery;
  • The number of deliveries per courier or customer;
  • Tip amounts;
  • Customer ratings and other feedback;
  • Your location (see Location Information section, below).
  • The specific pages you visit, content you view, features you use and the date and time of your visits to the BARQ Fleet Services; and
  • Your search terms, the website you visited before you came to the BARQ Fleet Services, and other clickstream data.

When you participate as a BARQ Fleet courier or customer through the BARQ Fleet Services, we may also receive and store information related to your orders and deliveries, including:

  • Date and time of the sign-up and log-in;
  • Delivery acceptances and declinations and your associated acceptance rate and cancellation rate;
  • The number of dashes and deliveries you make;
  • The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
  • The amount of time to complete a delivery;
  • Order and delivery route information;
  • Payment amounts associated with each delivery;
  • The number of deliveries per courier or customer;
  • Tip amounts;
  • Customer ratings and other feedback; and
  • Your location (see Location Information section, below)

Use of Cookies

We use cookies, web beacons, pixels, and similar technologies ("Cookies") to collect information and personalize your experience with the BARQ Fleet Services. Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's system to recognize your browser and remember certain information. We use Cookies to improve your convenience, for example, to recognize you when you return to the BARQ Fleet Services and to remember information you have already provided. We may also use Cookies to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests. You may disable the use of Cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the BARQ Fleet Services.

Use of Information

We may use the information we collect or receive about you to:

  • Process your information when you sign up to become a BARQ Fleet courier or customer, including background and driving history checks;
  • Create your BARQ Fleet account and determine whether you may access the platform;
  • Set up your direct deposit, calculate payments owed, and issue payments to you;
  • Allow you to connect to delivery requests;
  • Facilitate the completion of dashes and deliveries;
  • Verify whether you are present in the city or region in which you intend to work in;
  • Assess whether you have met requirements for promotional or incentive pay programs;
  • Assess supply, demand, and other factors associated with aggregate business progress;
  • Assess activity and acceptance rates, customer ratings, and other factors associated with BARQ Fleets’ impact on the BARQ Fleet platform;
  • Contact you with promotional offerings or other communications that may be of interest to you;
  • Respond to your questions and assist with any problems with the BARQ Fleet Services;
  • Link your BARQ Fleet courier account to your BARQ Fleet customer account, if you already have a BARQ Fleet account or if you create one in the future;
  • Personalize the content and features you see when you visit the BARQ Fleet Services;
  • Serve advertisements tailored to your interests;
  • Improve the content and functionality of the BARQ Fleet Services;
  • Help the Ecommerce Service Providers on our platform improve their offerings;
  • Better understand BARQ Fleets’ demographics, interests and behaviors;
  • Enhance other information we have about you to help us better understand you and determine your interests;
  • Provide recommendations to you;
  • Manage our everyday business needs, such as auditing, administration of the BARQ Fleet Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law;
  • Calculate the total number of visitors to the BARQ Fleet Services and to each page or feature of the BARQ Fleet Services.

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.

Location Information

To participate as a BARQ Fleet courier or customer, you must permit the BARQ Fleet Services to access location services through the permission system used by your mobile operating system ("Platform") or browser. We may collect the precise location of your device when the BARQ Fleet app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin a dash, connect you with delivery opportunities in your zone, and track the progress and completion of your deliveries and dashes. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the BARQ Fleet mobile app. If you choose to disable the location feature through the settings on your device or Platform, BARQ Fleet will not receive precise location information from your device, which will prevent you from being able to dash and receiving delivery opportunities in your area.

Sharing with Third Parties

To promote the safety and quality of the platform, we may share your information, including your contact information, vehicle information, location information, ratings, and other information with customers and our Ecommerce Service Providers. To help us run our business, we may also share your information, including information that may identify you; information you provide directly, and information we automatically collect, with entities that provide services to us, including third parties that provide payment and direct deposit processing, background and driver history checks, advertising services, web analytics, data processing, IT services, BARQ Fleet support and other services. We may also disclose aggregate, anonymous information to these third party service providers.

When Required By Law

We recognize that information related to your activities as a BARQ Fleet courier or customer could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of BARQ Fleet users, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests that can be found at https://www.barqfleet.com.

Corporate Transactions

In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.

Accessing and Correcting Your Personal Information

Keeping your personal information current helps ensure that we provide you with the most relevant services. You can access and update your personal information via your Account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

BARQ Fleet may retain aggregate or anonymized data indefinitely.

Third Party Sites

Some of the functionality on the BARQ Fleet Services may be provided by third parties that are not affiliated with BARQ Fleet. These entities may collect or receive certain information about your use of the BARQ Fleet Services and your activities over time and across different websites, including through the use of cookies, web beacons, and similar technologies. For example, we use services like Google Analytics to help us see traffic patterns on the BARQ Fleet website. BARQ Fleet is not responsible for the privacy practices of these entities. In addition, the BARQ Fleet Services may contain links to other websites not operated or controlled by BARQ Fleet. Such websites are not under our control and we are not responsible for their privacy policies or practices. If you provide any personal information through any such third party website we recommend that you familiarize yourself with the privacy policies and practices of that third party.

Social Networking

The BARQ Fleet Services may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, "Social Network") directly or indirectly through the BARQ Fleet Services. You may also have the option of posting content to a Social Network when you access content through the BARQ Fleet Services. For example, you may refer a friend to become a BARQ Fleet courier or customer via Twitter or Facebook links through the BARQ Fleet Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by BARQ Fleet, and may be visible or accessible to the public. You may also choose to enable or log in to the BARQ Fleet app and www.barqfleet.com via a Social Network, as described in more detail in our BARQ Fleet Privacy Statement. Your BARQ Fleet account and information collected through the BARQ Fleet Services may, at times, be linked to your BARQ Fleet customer accounts and any affiliated Social Networks you have enabled via BARQ Fleet.

Your Choices

If you are a registered BARQ Fleet courier or customer you may access and modify your personal information by logging into the BARQ Fleet site using your username and password and visiting the "Account" page. You may disable our ability to use cookies by using the cookie controls in your web browser (see "Use of Cookies" section above).

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to "opt-out" of receiving future marketing or other communications.

You may also contact us at WeCare@barqapp.com to access, modify or request deletion of your personal information.

Do Not Track Disclosure

BARQ Fleet does not have a mechanism in place for responding to browser "do not track" signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.

Referral Program

BARQ Fleet allows BARQ Fleet Captains or customers to invite others to sign up to become BARQ Fleet Captain or customer by submitting a name and email address to BARQ Fleet. If you and/or the person you referred meet certain criteria, we may offer a promotional value when someone becomes a BARQ Fleet Captain or customer through your referral link or a referral number provided by BARQ Fleet. When you sign up to become a BARQ Fleet, you may also enter the phone number of the BARQ Fleet Captain or customer who referred you to the sign up page. By choosing to provide another individual’s name, phone number or email address, you represent that you have received consent to provide his or her name, phone number or email address to us. BARQ Fleet will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program.

International

BARQ Fleet is based in the Saudi Arabia and, regardless of where you use the BARQ Fleet Services, the information collected as part of that use will be transferred to and maintained on servers located in the Middle East & Europe. Any information we obtain about you will be stored in accordance with the privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using the BARQ Fleet Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.

Security

BARQ Fleet has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, BARQ Fleet does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to BARQ Fleet.

You are responsible for safeguarding your username and password.

Changes to The BARQ Fleet Privacy Statement

The BARQ Fleet Services may change from time to time. As a result, we reserve the right to update or modify this BARQ Fleet Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you via email, at the email address you have provided to us. If you object to any changes you must cease using the BARQ Fleet Services. Please review this BARQ Fleet Privacy Statement periodically by visiting this webpage. This BARQ Fleet Privacy Statement was last updated on the date indicated at the top of this page. Your continued use of the BARQ Fleet Services after any changes or revisions to this BARQ Fleet Privacy Statement indicates your agreement to the terms of the revised BARQ Fleet Privacy Statement.

Contact Us

If you have any questions or concerns relating to this BARQ Fleet Privacy Statement or our privacy practices please contact us at:

Email Address: WeCare@barqapp.com